1. Who we are and what these terms cover
Outprice is operated by CARROT LABS (SMC-PRIVATE) LIMITED, a company registered with the Securities and Exchange Commission of Pakistan (registration no. 0362175) ("we", "us"). These terms apply to the website, the dashboard, the API and everything else we provide as Outprice. By creating an account or using the service you agree to them. If you use Outprice for a business, you agree on its behalf and confirm you may do so.
2. The service
Outprice reads prices, stock and other product details that shops and marketplaces show publicly, keeps a history of them for the listings you choose, and tells you about the changes you ask to hear about. It also offers estimates and advice built on that data, such as margins after fees, demand signals, sale predictions and pricing suggestions.
3. Your account
- You must be at least 18 and give accurate details.
- Keep your password and API keys to yourself. You are responsible for what is done with them, and for telling us at once if you think someone else has them.
- An account is for one business. Do not share it with, or resell it to, another business.
4. What you choose to monitor
You decide which listings, stores and marketplaces Outprice reads for you, and you confirm for each that you understand and accept responsibility for monitoring it, including under that site's own terms. We read only pages open to the public, follow each site's published rules for automated readers, never get round a site's checks, and may refuse or stop reading any source. Some sources may be read less often than your plan allows, for example where a marketplace limits how often it may be read; the platforms page says where this applies.
5. Fair use
You agree not to:
- use the service to break the law or anyone else's rights;
- try to reach another customer's data, or test or get round our security;
- get around your plan's limits, overload the service, or read it with automated tools other than our API;
- copy data out in bulk to resell it or to build a competing service;
- pass on prices that come from licensed data providers (such as Amazon prices through Keepa) beyond your own use in Outprice;
- copy, take apart or reverse-engineer the service.
6. Accuracy, and advice not action
We work hard to read prices correctly and to tell you when we are not sure, but prices come from other people's websites, which change without notice. A reading can be late, missing or wrong.
- Outprice gives information and suggestions. It never changes a price in your store; every pricing decision is yours.
- Estimates such as demand signals and sale predictions, and anything marked Beta, are still being tested against real outcomes. Treat them as indications, not facts.
- Alerts are sent on a best-effort basis and depend on email, WhatsApp and chat services we do not control. Do not rely on an alert as your only safeguard for a decision that matters.
- We are not affiliated with any marketplace or store platform we read.
7. Plans and payment
- Plans, their limits and prices are shown on our pricing page. Prices are in US dollars. The Free plan costs nothing.
- Paid plans are billed in advance, monthly or yearly, and renew automatically until you cancel.
- Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders, provides all customer service enquiries about payment and handles returns. Paddle adds any sales tax that applies where you are, and its own buyer terms apply to your payment.
- If a payment fails, we keep your plan running for seven days while it is retried. After that the account moves to the Free plan; nothing is deleted, and listings over the Free limit are paused.
- We may change prices. We will tell you by email at least 30 days before a change affects you, and you can cancel before it does.
8. Cancelling and the 14-day money-back guarantee
You can cancel a paid plan at any time and keep it until the end of the period you paid for. If you do not like Outprice, ask for a refund within 14 days of your first payment for a paid plan and you get it back in full, with no reason needed. The details are in our refund policy.
9. Alerts and connections
- WhatsApp alerts are available on paid plans and limited to a few a day; anything over the limit is sent by email.
- If you connect Slack, Microsoft Teams, Telegram or a spreadsheet, you are responsible for who can see that destination. Your spreadsheet feed address works like a password: keep it private, and replace it from the dashboard if it is shared by mistake.
10. Your data and ours
What you enter, including your prices, costs and the products you track, stays yours. You give us permission to use it only to provide the service to you. The service itself, its software, design and the data we gather from public pages are ours. How we handle personal data is set out in our privacy policy.
11. Ending the agreement
You can close your account at any time from the Plan page, after cancelling any paid plan. We may suspend or close an account that breaks these terms, and will tell you why unless the law prevents it. If we stop offering the service altogether, we will give you at least 30 days' notice and a way to download your price history.
12. Our responsibility to you
The service is provided as it is. To the extent the law allows, we do not promise it will be uninterrupted or free of errors, and we are not liable for lost profit, lost sales or other indirect loss arising from using it or from acting on what it shows. Our total liability to you is limited to what you paid us in the three months before the claim. Nothing in these terms limits any right the law gives you that cannot be limited.
You agree to cover our reasonable costs if a claim is brought against us because of how you used the service in breach of these terms.
13. Changes to these terms
We may update these terms. We will change the date above and tell account holders by email at least 14 days before a significant change takes effect. Continuing to use the service after that means you accept the new terms.
14. The law that applies
These terms are governed by the laws of Pakistan, and disputes are for the courts of Pakistan. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.
15. Contact
Questions about these terms: info@getoutprice.com. Our company details are on our contact page.