Cancelling
You can cancel a paid plan at any time. You keep the plan until the end of the month or year you have already paid for, and are not charged again. Your account then moves to the Free plan: the first 75 competitor listings you added keep being checked, the rest are paused rather than deleted, and your price history is kept.
14-day money-back guarantee
If you do not like Outprice, ask for a refund within 14 days of your first payment for a paid plan, monthly or yearly, and we will return it in full. You do not need to give a reason.
Later payments
Renewals after the first payment are not refunded, because you can cancel before any renewal. If you were charged after you cancelled, or charged twice, that is our mistake and we will refund it whenever you tell us.
If we let you down
If the service was unavailable or did not work for a substantial part of a month you paid for, write to us. We will refund that month or extend your plan, whichever you prefer.
How to ask
Sign in and ask the Help assistant, write to info@getoutprice.com from the email address on your account, or ask Paddle directly at paddle.net using the details on your receipt. A refund of your first payment within 14 days can be confirmed straight away in the assistant; it ends the paid plan at once and your account moves to the Free plan. Payments are handled by Paddle, our reseller and merchant of record, so the refund is returned by Paddle to the card or account you paid with, usually within 5 to 10 working days.
Nothing here limits any right to a refund that the law where you live gives you.