1. Who we are
Outprice is a competitor price monitoring service for online sellers, operated by CARROT LABS (SMC-PRIVATE) LIMITED, a company registered with the Securities and Exchange Commission of Pakistan (registration no. 0362175). We decide how your personal data is used, and we are responsible for it. To ask anything about this policy or your data, write to info@getoutprice.com.
2. What we collect
When you create and use an account
- Your email address, business name and country.
- Your password, stored only in a scrambled (hashed) form we cannot read back.
- Where you want alerts sent: an email address, a WhatsApp number, or a Slack, Microsoft Teams or Telegram destination, if you add one.
- What you ask us to watch: the competitor listings and stores you track, the alerts you set, your pricing rule, marketplace fees, and the address of your own shop if you add it.
- Your own prices, costs and margin limits, if you enter them. They are used to work out your alerts and suggestions and are shown only to you.
- A record of the alerts we sent you and whether they were delivered.
- Your plan and payment history. Your card details are taken by Paddle, not by us; we never see your card number.
- API keys you create, stored only in hashed form.
When you use the Help assistant or contact us
- What you write to the assistant and its replies. Signed in, it can look up your own account to answer, such as your plan, products, alerts and payments, and only yours.
- If you ask for a person or write to us: your message, the address to reply to, and your name if you give it.
To keep the service safe
- A scrambled (hashed) form of the network address that signs up or signs in, used only to stop automated abuse. We do not keep the address itself.
- Your sign-in sessions: when they started and the browser that started them.
What we read from the web
We read prices, stock, ratings and product details that shops and marketplaces show publicly. Where a listing shows a seller's public shop name or city, we keep it with that listing. We do not collect information about shoppers, reviewers or buyers.
We also use the public shop names, ratings and cities that marketplaces show to find businesses that may want Outprice, and contact some of them through their own public business pages. If you are such a business and do not want to hear from us, tell us and we will not contact you again.
3. Why we use it
- To provide the service you signed up for: reading prices, sending alerts, working out margins and suggestions, billing, and support.
- To keep it secure and working: preventing abuse, fixing faults, and measuring how accurate and reliable our readings are.
- To tell you about your account: alerts, receipts, the weekly and monthly reports, and changes to these policies. Every alert and report email has an unsubscribe link.
- To meet the law: keeping records of payments and answering lawful requests.
Where the law asks for a legal basis (for example in the UK or the European Union), we rely on the contract with you, our legitimate interest in running a secure and reliable service and in telling businesses about it, your consent where we ask for it (such as WhatsApp alerts), and our legal obligations.
4. What we do not do
- We do not sell your data or share it for advertising.
- We do not use advertising or analytics trackers.
- We never ask for the password to your store or marketplace account.
- We never show one customer's prices, costs or tracked products to another. Every customer's data is kept under its own account, and every request is checked against the account making it.
- We do not combine customers' data into reports for others.
5. Cookies and storage in your browser
- One cookie keeps you signed in to your account; staff signing in to our admin side get one of their own. Both are needed for the service to work and are not used for anything else.
- Your browser also remembers a few things on your own device: an API key if you choose to save one, whether a panel is open, and the Help conversation until you close the tab. These never leave your device.
- There are no advertising or tracking cookies.
6. Who else handles your data
We use a small number of companies to run the service. Each receives only what it needs for its part.
- Supabase hosts our database, where your account and price history are stored, on Amazon Web Services servers in Australia.
- Vercel hosts this website, and our application hosting provider runs the service behind it.
- Our email provider delivers sign-in codes, alerts and reports to the address you gave us.
- Our WhatsApp provider (Meta, or a messaging company working with it) delivers WhatsApp alerts to the number you gave us, if you turn them on.
- Slack, Microsoft or Telegram receive alerts if you connect them, at the destination you chose.
- Paddle takes payment for paid plans as our reseller and merchant of record. It collects your payment details under its own privacy notice.
- OpenAI provides the AI model behind the Help assistant. It receives your conversation and what the assistant looks up to answer it, and under its business terms does not use it to train its models.
- Marketplaces and data providers we read or search on your behalf, such as eBay and Keepa (for Amazon), receive the products or words being looked up. They are not told who you are.
- Google or Microsoft read your price feed if you put its private address in a spreadsheet.
We may also disclose data if the law requires it, or to a buyer of our business, who would be bound by this policy.
7. Where your data is kept
We are based in Pakistan. Your account is stored in Australia, and some of the companies above handle data in other countries, including the United States and the European Union. Where the law requires it, we rely on those companies' standard contractual safeguards for these transfers.
8. How long we keep it
- Your account and what you track: while your account is open. When you close it, everything is deleted straight away, except the records below that the law requires us to keep.
- Price history: readings are kept in full for 90 days, then summarised by day. On the Free plan history goes back six months; on paid plans it is kept, summarised by week after two years.
- Payment records: kept for as long as tax and accounting law requires, even after an account is closed, with the account itself removed from them.
- Help conversations: deleted 90 days after the last message. Questions passed to a person are kept while we deal with them and as a record of support given.
- Hashed network addresses from sign-up and sign-in: deleted after 30 days. Sign-in sessions end after 30 days.
- Delivery records of alerts: deleted after a year; records of failed price checks after 90 days.
- Backups: our database provider keeps backups for a short period, so deleted data can remain in a backup until it is replaced.
9. Your rights and choices
- See, correct or download your data: download the price history of any product from the dashboard, or ask us for a copy of everything we hold.
- Delete it: close your account yourself from the Plan page (cancel any paid plan first), or ask us to.
- Stop messages: every alert and report email has an unsubscribe link, and WhatsApp and chat alerts can be turned off at any time.
- Object to our use of your data for contacting businesses, at any time.
Write to info@getoutprice.com and we will answer within 30 days. Depending on where you live, the law may give you further rights, including the right to complain to your data protection authority.
10. Security
- Connections to Outprice are encrypted.
- Passwords, sign-in tokens, API keys and recovery codes are stored only in hashed form.
- Every account and person has a random unique identifier, and every request is checked against the account making it; we test this automatically for every part of the service.
- Staff sign in to the admin side separately, and can protect it with a second step from an authenticator app, whose secrets are stored encrypted.
No system is perfectly secure. If we learn of a breach that affects your data, we will tell you and the authorities the law requires us to.
11. Children
Outprice is for businesses and is not meant for anyone under 18. We do not knowingly collect data about children.
12. Changes to this policy
If we change how we handle your data we will update this page and its date, and tell account holders by email before a significant change takes effect. Our terms and conditions and refund policy are on their own pages.